Privacy Policy

This Privacy Policy describes how VP Polymers ("we," "us," or "our"), a polymer and industrial plastics manufacturing company headquartered at Industrial Estate, Ambattur, Chennai – 600 058, Tamil Nadu, India, collects, uses, and shares information about you when you visit our website (vppolymers.com), contact us, or engage with our business services.

By using our website or providing us with your personal information, you agree to the terms of this Privacy Policy. Please read it carefully.

1. Who We Are

VP Polymers is a manufacturer and supplier of engineering polymers, polymer compounds, injection-molded components, and industrial plastics. We are the data controller responsible for your personal information as described in this policy.

For all privacy-related enquiries, please contact our designated Privacy Officer at privacy@vppolymers.com.

2. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website.

Information you provide:

• Full name and job title
• Company name and business address
• Email address and phone number
• Enquiry details, product requirements, and messages submitted via our contact or lead forms
• Email address provided for newsletter subscription

Information collected automatically:

• IP address, browser type, and operating system
• Pages visited, time spent, and referring URL
• Device identifiers and general geographic location (country/city level)
• Cookie data (see Section 8)

We do not collect sensitive personal data such as financial account numbers, government IDs, or health information through this website.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries, quotation requests, and consultation bookings
• Process and fulfil orders and provide customer support
• Send you product updates, industry news, and promotional materials (where you have opted in)
• Improve our website performance, content, and user experience
• Comply with applicable legal and regulatory obligations
• Detect and prevent fraud, abuse, or security incidents
• Conduct internal analytics and business reporting

4. Legal Basis for Processing

We process your personal information on the following legal grounds:

• Contract performance: to fulfil orders and service agreements
• Legitimate interests: to manage our business, improve our services, and communicate with prospective customers
• Consent: for marketing communications and newsletter subscriptions, which you may withdraw at any time
• Legal obligation: to comply with applicable Indian laws, including the Information Technology (Reasonable Security Practices) Rules, 2011

5. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers: trusted third-party vendors who assist with email delivery, website hosting, analytics, and CRM systems, under strict data processing agreements
• Business partners: logistics and freight partners for order fulfilment purposes only
• Legal authorities: where required by law, court order, or government regulation
• Business transfers: in connection with a merger, acquisition, or sale of business assets, with prior notice where required

All third-party service providers are contractually required to maintain the confidentiality and security of your information.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy or as required by applicable law:

• Enquiry and contact form data: up to 3 years from last interaction
• Customer order records: 7 years (as required by Indian tax and accounting laws)
• Newsletter subscriber data: until you unsubscribe
• Website analytics data: up to 26 months in anonymised/aggregated form

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information ("right to erasure"), subject to legal obligations
• Restrict or object to certain processing activities
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at privacy@vppolymers.com. We will respond within 30 days. You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

8. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytical data. Types of cookies we use:

• Essential cookies: required for the website to function correctly (e.g., session management)
• Analytics cookies: help us understand how visitors interact with our site (e.g., Google Analytics, anonymised)
• Preference cookies: remember your settings and preferences

You can manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect website functionality. We do not use advertising or tracking cookies for third-party marketing purposes.

9. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

• HTTPS encryption for all data transmitted via our website
• Access controls limiting data access to authorised personnel only
• Regular security assessments and software updates
• Secure storage of data on protected servers within India

While we take all reasonable precautions, no method of internet transmission is 100% secure. In the event of a data breach that poses a significant risk to your rights, we will notify you and the relevant authorities as required by law.

10. Third-Party Links

Our website may contain links to third-party websites, including industry directories, logistics partners, or social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their individual privacy policies before providing any personal information.

11. Children's Privacy

Our website and services are intended for business professionals and are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted personal information to us, please contact us immediately and we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer: